Privacy Policy

Business Name: TOP AC Inc.

1. Who We Are

TOP AC Inc. is a US-based, family-owned HVAC contractor serving customers in Los Angeles and the San Fernando Valley, California. We provide air conditioning, heating, air quality, insulation, and commercial HVAC services for residential and commercial properties (CSLB License #959168).

Business Name	TOP AC Inc.
Address	21201 Victory Blvd, Suite 102, Canoga Park, CA 91303
Phone	+1 (855) 999-8672
Email	office@top-ac.com
Website	https://topacinc.com/

2. Information We Collect

Personal Information

• Name, email address, phone number, and physical address
• Payment information when you request a quote, join a membership plan, or make a purchase
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication Records

• Records of service inquiries and requests
• Appointment details and preferences
• Service history and feedback

Note: We do not purchase consumer contact lists or leads from any third-party data brokers. All contacts we communicate with have directly provided their information to us or have expressly opted in to receive communications from TOP AC Inc.

3. How We Use Your Information

We use collected information for the following purposes:

• Providing, scheduling, and delivering our HVAC services and maintenance plans
• Processing transactions and service requests
• Sending marketing messages about special offers, discounts, and service updates — only with your separate express marketing consent
• Sending non-marketing messages such as appointment reminders, confirmations, and service notifications — only with your separate express non-marketing consent
• Responding to inquiries and providing customer support
• Improving website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of communication preferences and consent
• Complying with TCPA, CTIA A2P 10DLC requirements, and applicable state laws

Consent is never a condition of service. You are never required to consent to marketing or promotional SMS messages in order to receive our HVAC services. Marketing SMS consent and non-marketing SMS consent are always separate, independent choices.

4. SMS Messaging & Compliance

TOP AC Inc. operates an A2P 10DLC registered SMS messaging program in full compliance with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and applicable carrier regulations.

Two Separate SMS Programs

Program	Message Types	Consent Required
Marketing SMS	Special offers, discounts, seasonal promotions, membership offers, service updates	Separate marketing opt-in checkbox — never pre-selected
Non-Marketing SMS	Appointment reminders, confirmations, technician arrival updates, service notifications	Separate non-marketing opt-in checkbox — never pre-selected

Opt-In & Consent

• You will only receive messages if you have explicitly opted in by checking the applicable consent checkbox
• Checkboxes are never pre-selected — you must take affirmative action to consent
• Submitting a form is never conditional on providing SMS consent
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

• You can cancel SMS at any time by replying STOP to any message
• You will receive a final confirmation message and no further messages will be sent
• To re-subscribe, text START
• All opt-out requests are processed immediately
• You may also opt out by emailing office@top-ac.com or calling +1 (855) 999-8672

Message Frequency & Content

• Marketing messages: up to 4–8 messages per month
• Non-marketing messages: frequency varies based on your scheduled service activity
• Standard message and data rates may apply depending on your mobile carrier and plan

Help & Support

• Reply HELP to any message for assistance
• Contact us at office@top-ac.com or +1 (855) 999-8672
• Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share information only in the following limited circumstances:

Service Providers

• Third-party vendors who assist in our business operations (e.g., CRM, SMS delivery, appointment scheduling, and payment tools)
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
• All service providers are contractually obligated to maintain confidentiality and data security

Legal Compliance

• When required by law, legal process, court order, or to protect our rights
• In response to valid law enforcement requests

Business Transfers

• In the event of a merger, acquisition, or sale of assets
• Your data remains protected under the terms of this policy in any such transfer

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of our text message services.

6. Data Security

We implement and maintain reasonable security measures to protect your personal information, including:

• Encryption of sensitive data in transit using SSL/TLS protocols
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Use of reputable, security-vetted third-party platforms for data processing
• Breach notification protocols in accordance with applicable laws

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. If you believe your information has been compromised, please contact us immediately at office@top-ac.com.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our marketing campaigns

You may control cookies through your browser settings. Disabling cookies may limit certain features of our website. We do not sell data collected through cookies to third parties.

8. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing SMS by replying STOP to any message
• Opt out of marketing emails by clicking “unsubscribe”
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

California residents have additional rights under CCPA/CPRA including the right to know, delete, correct, and opt out of sale. TOP AC Inc. does not sell personal information. California residents may submit privacy requests to office@top-ac.com. We will respond within 45 days as required by law.

To exercise any of these rights, contact us using the information in Section 11.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by TOP AC Inc. through topacinc.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. The latest version will always be available on our website with the updated effective date. For significant changes, we will provide notice through our website.

Your continued use of our website or services after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Business Name	TOP AC Inc.
Address	21201 Victory Blvd, Suite 102, Canoga Park, CA 91303
Phone	+1 (855) 999-8672
Email	office@top-ac.com
Website	https://topacinc.com/
Terms & Conditions	https://topacinc.com/terms-and-conditions/

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.